FAQs

We offer a range of ice products suitable for various needs, including but not limited to, ice cubes for beverages, larger blocks for cooling purposes, and specialty ice for events.

Yes, we offer delivery services. We ensure that your ice is delivered to you in perfect condition and on time. Currently, for orders over 600 lbs, we offer free delivery in SLO county.

We recommend placing your order as far in advance as possible, especially for large events or specific requirements. This allows us to ensure availability and the best service.

Absolutely! We are equipped to handle large orders for any type of event, including weddings, corporate events, and large-scale gatherings.

While we try our best to accommodate last-minute orders, acceptance is based on our current stock and delivery capacity. We recommend contacting us directly to discuss your specific needs.

Currently, we do not regularly offer ice for carving or sculptures. However special accommodations can sometimes be made. Please contact us immediately to discuss options.

Quality and safety are our top priorities. Our ice is produced using state-of-the-art equipment and undergoes strict quality control processes to ensure it meets health codes and safety standards.

To ensure the security and confirmation of your order, we require full payment upon placing your order. This policy helps us manage our inventory and schedule effectively, ensuring that we can meet all our clients’ needs promptly. We accept a variety of payment methods, including credit/debit cards, bank transfers, and others. Please note that your order will only be considered confirmed and secured once full payment has been received. For more details on our payment process or if you have specific payment-related queries, feel free to contact us.

Customer feedback is very important to us. You can provide feedback or file a complaint through our contact page, or by calling our customer service line. We strive to address all feedback and complaints promptly and effectively.

Yes, we value our loyal customers and those placing large orders. We offer tailored discounts based on the volume of the order and the frequency of purchases. Please contact us for more details.

Yes, we have a minimum order requirement for delivery services to ensure efficiency and cost-effectiveness. Please contact us to find out more about our minimum order quantities.